Multi Agency Safeguarding Hub (MASH)
If you are a member of the public and concerned about the safety of:
Due to the current situation with Covid-19 and the high volume of referrals that the MASH is receiving, please only telephone the MASH if your referral is urgent, requiring a Social Worker to visit the child or adult today.
For referrals that are not urgent, please submit an online form, which will be read on the working day of receipt.
The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all professionals to report safeguarding concerns.
You can contact the MASH team in one of the following ways:
Opening hours:
Telephone queues are generally shorter in the morning, so you may wish to call then.
In an emergency outside of these hours, contact the Emergency Duty Team on 0300 456 4546.
Please note, in the last 30 minutes of these opening hours each day, the MASH can only address urgent safeguarding referrals that require a Social Worker to visit the child or adult that evening. If the referral is not urgent, you will be asked to call back the next working day or complete an online form which will be read the next working day. This is because of the hand-over to the Emergency Duty Team.
The MASH is the county’s first point of contact for new safeguarding referrals and has significantly improved the sharing of information between agencies, helping to protect the most vulnerable children and adults from harm, neglect and abuse.
The MASH in Nottinghamshire is one of only a handful of MASHs nationally that handles concerns about both children and adults, taking a holistic, family approach. Over 60 staff from the County Council, Police, Health, Probation services and schools are working together in the MASH office.
The MASH receives safeguarding referrals from professionals such as teachers and doctors as well as members of the public and family members. For those referrals that meet the threshold for Social Care involvement, representatives from the different agencies in the MASH and outside collate information from their respective sources to build up a holistic picture of the circumstances of the case and the associated risks to the child or adult. As a result, better decisions can be made about what action to take and support can be targeted on the most urgent cases.
Feedback is also given to professionals making referrals. Better co-ordination between agencies leads to an improved service for children and families.
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